What are Shared Team Agent Solutions?
Shared Team Agent Solutions are collaborative tools designed to enable multiple agents to work together on customer inquiries, tasks, and projects in real-time. Whether you're managing customer support, sales, or project management, our platform provides the features and capabilities you need to streamline collaboration and drive results.
Key Features of Our Shared Team Agent Solutions
- Unified Inbox: Centralize all customer inquiries and messages in a single, easy-to-use inbox.
- Assignment and Routing: : Automatically assign incoming inquiries to the most appropriate agent or team based on predefined rules and criteria.