![TCL](img/byfeatures/sharedteamagent1.jpg)
What are Shared Team Agent Solutions?
Shared Team Agent Solutions are collaborative tools designed to enable multiple agents to work together on customer inquiries, tasks, and projects in real-time. Whether you're managing customer support, sales, or project management, our platform provides the features and capabilities you need to streamline collaboration and drive results.
![TCL](img/byfeatures/sharedteamagent2.jpg)
Key Features of Our Shared Team Agent Solutions
- Unified Inbox: Centralize all customer inquiries and messages in a single, easy-to-use inbox.
- Assignment and Routing: : Automatically assign incoming inquiries to the most appropriate agent or team based on predefined rules and criteria.